1. Scope
This Privacy Policy applies when you access this website, create an account, sign in, use load computation, save load records, purchase a plan, request an invoice, contact us, or use enterprise solutions or API services.
This Policy does not apply to third-party websites, software, or services. When you access a third-party service through the Platform, please review that third party's privacy policy.
2. Information We Collect
To provide, maintain, and improve the services, we may collect the following types of information:
- Account information: username, phone number, email address, company name, registration region, preferred language, account status, plan status, and sign-in method.
- Verification and security information: verification code sending records, sign-in time, sign-in IP, device and browser information, abnormal access records, and risk-control logs.
- Loading business data: cargo names, dimensions, weight, quantity, color, cargo type, stacking/support/orientation rules, container or vehicle specifications, loading strategy, and computation parameters entered or imported by you.
- Load result data: generated load plans, 3D view data, utilization rates, unloaded cargo, loading guides, exported files, history records, and related statistics.
- Order and invoice information: plan, quota, order number, payment status, amount, currency, invoice title, tax number, email, recipient information, and invoice materials submitted by you. We do not intentionally collect or store full card numbers or other sensitive payment credentials handled by third-party payment providers.
- Consulting and support information: name, contact details, company information, requirement descriptions, feedback, and communication records submitted through forms, email, enterprise inquiries, technical support, or other channels.
- Device and usage information: IP address, browser type, operating system, page visits, feature clicks, request time, error logs, performance logs, cookies, localStorage, sessionStorage, or similar technologies.
3. How We Use Information
We use information for the following purposes:
- Create, sign in to, verify, and manage your account.
- Complete load computation, generate 3D visualization plans, save load records, and export loading guides.
- Identify your plan, quota, permissions, enterprise service configuration, and API eligibility.
- Process orders, payment status, invoice requests, after-sales communication, and customer support.
- Troubleshoot system errors, improve algorithm performance, optimize page experience, and enhance service stability and security.
- Prevent fraud, abuse, attacks, bulk registration, abnormal calls, or violations of the Terms of Service.
- Send verification codes, service notices, order notices, system notices, important rule updates, or information you request.
- Comply with laws, regulations, regulatory requirements, dispute handling, audits, and compliance obligations.
We do not sell your loading business data to third parties, and we do not publicly display your specific cargo lists, load plans, or enterprise business data without authorization.
4. Cookies and Local Storage
We may use cookies, localStorage, sessionStorage, or similar technologies to maintain sign-in state, save language preferences, improve page loading, connect the loading workflow, identify security risks, and collect basic usage statistics.
You can clear or limit cookies and local storage through your browser settings. If disabled, sign-in, language switching, loading workflow continuity, payment, or some interactions may not work properly.
5. Sharing and Third-Party Processing
We share information only when necessary, lawful, and appropriate, including:
- Providing necessary information to SMS, email, cloud, payment, invoice, customer support, security, risk-control, or infrastructure providers.
- Disclosing information as required by laws, courts, administrative authorities, or regulators.
- Using information as necessary for complaints, disputes, audits, security investigations, or rights protection.
- Providing necessary information in connection with mergers, divisions, acquisitions, asset transfers, financing, or similar transactions, while requiring continued protection no less protective than this Policy.
Except as described above, we do not sell your personal information or enterprise loading business data to third parties without your consent.
6. Data Retention
We retain information for the shortest reasonable period necessary for the purposes described in this Policy, unless laws or regulations require or permit a longer period. For example:
- Account information is generally retained while your account exists.
- Order, invoice, and payment records are retained as required for finance, tax, audit, and compliance.
- Load records may be retained only for certain quantities or periods based on plan, quota, or Platform rules.
- Security logs, error logs, and access logs are retained as needed for system security, troubleshooting, and compliance.
When information is no longer needed and no legal, compliance, dispute, or security retention requirement applies, we will delete, anonymize, or otherwise reasonably process it.
7. Information Security
We take technical and organizational measures appropriate to the nature of the services, including access control, permission management, transmission protection, log auditing, backups, anomaly monitoring, and confidentiality requirements.
No internet environment is absolutely secure. You should protect your account, password, verification codes, API keys, and devices, and avoid sharing credentials with unauthorized persons. If you discover account or data risks, please contact us promptly.
8. Your Rights
To the extent permitted by applicable law, you may request access to, correction of, supplementation of, deletion of, or a copy of your personal information, or request account deletion, withdrawal of consent, restriction of processing, or information about processing rules. You may make requests through account features or the contact method listed in this Policy.
To protect account security, we may verify your identity before responding. If a request does not need to be fulfilled under law, may harm others' rights, affects Platform security, or conflicts with legal requirements, we may not be able to fully satisfy it and will explain where reasonable.
9. Children's Privacy
The Platform is primarily intended for business and professional scenarios such as enterprises, logistics, manufacturing, freight forwarding, and warehousing. It is not directed to minors. If you are under the age of majority in your jurisdiction, please do not register or use the Platform on your own. If we discover that we collected information from a minor without required guardian consent, we will delete it or take other necessary measures as required by law.
10. Cross-Border Access and Processing
Because internet services and cloud infrastructure may involve access, transmission, storage, or technical support in different regions, your information may be accessed or processed outside your region. We will take reasonable measures under applicable law to protect such information and limit processing to what is necessary for providing services.
11. Updates to This Policy
We may update this Privacy Policy based on product, business, legal, or operational needs. Updated policies will be posted on this page and take effect from the publication date or the effective date stated on the page. For material changes that significantly affect your rights, we will use reasonable efforts to notify you through website announcements, in-app notices, or other methods.
Your continued use of the Platform after an update means you accept the updated Privacy Policy.
12. Contact Us
If you have questions, comments, or requests regarding this Privacy Policy, personal information processing, or data security, please contact us at:
Email: customer@twins-tech.com