1. Acceptance of Terms
Welcome to MAXCUBE (the "Platform", "we", "us", or "our"). By accessing this website, creating an account, submitting loading data, generating a load plan, purchasing a plan, using the API, or using enterprise services, you confirm that you have read, understood, and agree to these Terms of Service and the related rules published by the Platform.
If you use the Platform on behalf of a company, organization, or other legal entity, you confirm that you have authority to accept these Terms on behalf of that entity. If you do not agree to these Terms, please stop accessing or using the Platform.
2. Services
The Platform provides algorithm-based and visualization-based load planning assistance, including cargo list entry, container/truck/pallet configuration, loading rule settings, load plan computation, 3D visualization, PDF loading guide export, history records, subscription quotas, enterprise solution consulting, and API integration.
We may continue improving the services and may adjust features, interfaces, plans, quotas, pricing, service entrances, or support methods based on product planning, operational needs, technical conditions, or legal requirements.
3. Account Registration and Security
You should provide true, accurate, complete, and reachable registration information, and update it promptly when it changes. If inaccurate or outdated information causes service restrictions, failed notices, order issues, or invoice processing issues, you are responsible for the resulting consequences.
You are responsible for keeping your account, password, verification codes, API keys, devices, and other credentials secure. Actions performed through your account are deemed to be performed by you or your authorized personnel. If you discover unauthorized access or abnormal use, please contact us promptly.
4. User Data and Input Responsibility
You are responsible for ensuring that cargo dimensions, weight, quantity, orientation, stacking limits, support requirements, container/truck parameters, and other business rules submitted to the Platform are accurate, complete, and suitable for your scenario. Load planning results are highly dependent on input data and rule configuration. Incorrect input, unit confusion, missing specifications, or incomplete constraints may cause a plan to be unsuitable for real operations.
You must not upload unlawful, infringing, malicious, virus-containing, or irrelevant data. You are responsible for the legality, accuracy, and business suitability of your data, configurations, files, API calls, and resulting outputs.
5. Load Plans Are Reference Suggestions Only
Load plans, 3D views, loading sequences, loading guides, utilization statistics, and related analyses generated by the Platform are planning reference suggestions based on the data, constraints, and algorithm models available at the time of computation. They do not constitute a guarantee or commitment regarding actual loading results, transportation safety, cargo integrity, legal compliance, warehouse execution efficiency, or commercial outcomes.
Actual loading operations may be affected by on-site personnel, packaging strength, cargo center of gravity, lashing and securing methods, equipment capabilities, floor conditions, container or vehicle conditions, warehouse workflows, carrier requirements, customs/port/road/rail/air rules, and other unforeseeable factors. Before execution, you should have qualified and experienced personnel review, adjust, and confirm the plan based on real site conditions, industry practices, and safety requirements.
The Platform does not participate in your actual loading, handling, stacking, securing, transportation, warehousing, or delivery, and does not control the actions of on-site workers. You understand and agree that whether to adopt, modify, or execute a load plan is decided by you or your on-site operations team. Except where required by mandatory law or agreed in writing, the Platform is not liable for cargo damage, shortages, overweight loading, collapse, delay, penalties, claims, lost profits, business interruption, personal injury, property damage, or other issues or losses arising from use of, reference to, misuse of, or inability to use a generated load plan, or from actual loading, transportation, warehousing, or delivery operations.
6. Purchases, Plans, and No-Refund Rule
Paid plans, compute quotas, premium features, enterprise services, API services, and other digital services provided by the Platform are online virtual products or digital services. Before purchase, you should confirm the plan content, quota, applicable scope, billing cycle, account to be activated, invoice information, and your business needs.
Except where required by mandatory law, expressly stated on the page, separately agreed in writing, or confirmed by us as a major Platform service failure that prevents you from receiving the purchased service, once an order is successfully paid and the plan, quota, permission, enterprise service, or digital entitlement has been activated, opened, or started to be used, refunds are generally not supported.
If you believe there is a duplicate payment, incorrect activation, payment anomaly, or other issue requiring review, please contact us promptly. We will handle it based on order status, usage records, payment records, and applicable rules.
7. Acceptable Use and Prohibited Conduct
You must use the Platform lawfully, properly, and reasonably. You must not:
- Bypass plan quotas, permission controls, access controls, risk controls, or billing rules.
- Reverse engineer, decompile, scrape, batch crawl, stress test, attack, or interfere with the Platform.
- Upload malicious code, abnormal requests, false data, or content that may harm system stability.
- Resell, rent, share accounts, share API keys, or use Platform capabilities to provide competing services without authorization.
- Infringe intellectual property rights, trade secrets, privacy rights, or other lawful rights of others.
- Engage in any conduct that violates laws, regulations, regulatory requirements, carrier rules, or industry safety practices.
If we identify such conduct, we may restrict features, suspend computation, freeze accounts, terminate services, remove unlawful content, preserve evidence, and pursue liability according to law.
8. Availability and Changes
We will make reasonable efforts to keep the services continuous, stable, and secure. However, internet services may be affected by networks, devices, browsers, third-party services, server maintenance, system upgrades, force majeure, or security incidents. We do not guarantee that the services will be uninterrupted, delay-free, error-free, or fully satisfy every specific business requirement.
To maintain security, improve service quality, or support business development, we may perform maintenance, adjust functions, upgrade versions, change interfaces, adjust plans, or migrate services. We will use reasonable efforts to notify users of material changes through the website, in-app notices, or other methods.
9. Intellectual Property
The Platform software, algorithms, interfaces, interactions, page designs, icons, copy, trademarks, service names, data structures, API documents, and related technical achievements belong to the Platform or relevant rights holders unless otherwise stated. Without authorization, you may not copy, modify, distribute, sell, rent, reverse engineer, or use them to develop competing products.
You retain rights to your lawful cargo data, business rules, company information, and other submitted content. You authorize us to process such content as necessary to provide services, generate plans, save records, troubleshoot issues, conduct security audits, improve services, and provide customer support.
10. Third-Party Services
The Platform may integrate SMS, email, payment, cloud, map, analytics, browser, or other third-party services. Such services are provided by their respective providers, and their terms, privacy rules, and availability may differ from ours. We will make reasonable efforts to assist with issues caused by third-party service anomalies or policy changes, but we are not responsible for third-party services beyond what is required by law.
11. Limitation of Liability
To the maximum extent permitted by law, the Platform is provided on an "as is" and "as available" basis. We make no express or implied warranties regarding continuity, complete accuracy, absolute security, fitness for a particular purpose, commercial results, or third-party compliance outcomes.
Except where required by mandatory law, we are not liable for indirect, incidental, special, punitive, goodwill, profit, business interruption, data loss, cargo damage, transportation delay, third-party claim, or actual loading/transportation operation losses.
If liability must be assumed under applicable law, our total liability for all claims arising from your use of the Platform is limited to the amount you actually paid to the Platform for the relevant service during the twelve months before the event giving rise to liability. If you paid no fees, the limit is RMB 100, unless mandatory law provides otherwise.
12. Updates to These Terms
We may update these Terms based on product, business, legal, or operational needs. Updated Terms will be posted on this page and take effect from the publication date or the effective date stated on the page. For material changes that significantly affect your rights or obligations, we will use reasonable efforts to notify you through website announcements, in-app notices, or other methods.
Your continued use of the Platform after the update means you accept the updated Terms.
13. Governing Law and Dispute Resolution
The formation, validity, interpretation, performance, and dispute resolution of these Terms are governed by the laws of the People's Republic of China, excluding conflict-of-law rules. Any dispute arising from these Terms or Platform services should first be resolved through friendly negotiation. If negotiation fails, either party may bring a lawsuit before a court with proper jurisdiction.
14. Contact Us
If you have questions about these Terms, orders, plans, enterprise services, or Platform use, please contact us at:
Email: customer@twins-tech.com